Empathy is the ability to understand how another person feels. According to new Harvard research in The Empathy Effect, it’s a trait that can be taught and developed. Build empathy and you’ll be a more effective entrepreneur and leader.
Author Helen Riess is a Harvard psychiatrist who has developed empathy training based on her research in neurobiology. Although her studies are done on health care professionals, the empathy traits she’s identified can be used to make stronger connections between you and your employees, customers or peers in any field.
— Read on www.inc.com/carmine-gallo/7-nonverbal-skills-to-build-trust-empathy-according-to-new-harvard-neuroscience.html
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M.Sc.Econ. Lassi Pensikkala
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